User Researcher

User Researcher

3-6 Month contract initially + Extensions

Based: Hybrid - 1 day p/w onsite in Manchester.

Rate: £400 - £440 p/d - (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of User Researcher's to join the team.

Key Responsibilities

• Plan, design, and conduct qualitative and quantitative user research activities.
• Identify user needs and translate findings into actionable recommendations.
• Work closely with Product Managers, Service Designers, Interaction Designers, Content Designers, and Delivery Managers.
• Support services through GDS assessments and service standard reviews.
• Ensure research is inclusive and representative of diverse user groups.
• Develop research plans, discussion guides, consent forms, and research reports.
• Synthesize findings using appropriate analysis techniques.
• Communicate insights clearly to stakeholders at all levels.
• Advocate for user-centred design principles across the organisation.
• Contribute to evidence-based decision-making and service improvements.

Essential Skills and Experience

• Ideally knowledge of the Government Digital Service Service Standard and service assessment process.
• Experience working through Discovery, Alpha, Beta, and Live phases.
• Ability to select and apply appropriate research methods, including:
• Moderated interviews
• Usability testing
• Contextual inquiry
• Surveys
• Diary studies
• Accessibility-focused research
• Experience recruiting and engaging diverse participant groups.
• Strong stakeholder management and facilitation skills.
• Experience working in agile multidisciplinary teams.
• Excellent written and verbal communication skills.
• Experience with AI delivery or Automation.

Desirable Skills

• Experience working on central government services.
• Knowledge of accessibility standards such as WCAG 2.2.
• Experience with assisted digital and vulnerable user research.
• Familiarity with service design and content design practices.
• Experience presenting evidence at GDS service assessments.
• Membership of professional bodies such as the Market Research Society.

Candidates should demonstrate

• User-centred and agile practices
• Research planning and management
• Analysis and synthesis
• Inclusive research practices
• Stakeholder relationship management
• Communicating user research findings
• Strategic insight and service improvement

Example Requirement Statement

Applicants will ideally have practical experience conducting user research and be able to demonstrate participation in Discovery, Alpha, Beta, or Live service phases within UK government or comparable public-sector environments.

This is an excellent opportunity on a great project of work,

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.