User Researcher

We're working with a global technology consultancy that's growing its User-Centred Design (UCD) practice, and they're on the hunt for a Senior User Researcher who knows how to turn genuine user insight into meaningful change.

Think large-scale digital transformation, complex challenges, multidisciplinary teams and projects that actually make a difference. This isn't just about conducting research. It's about having a seat at the table, challenging assumptions and making sure real user needs are driving decisions.

So, what will you be getting up to?

• Leading end-to-end user research across complex digital transformation programmes.
• Using qualitative and quantitative research methods to uncover what users really need.
• Turning research findings into actionable recommendations that influence products and services.
• Collaborating with Service Designers, Content Designers, Product Managers and wider Agile teams.
• Building relationships with senior stakeholders and championing user centered thinking.
• Supporting and mentoring other researchers while contributing to a growing UCD community.

Now, what are we looking for?

We're after someone who's been around the User Research block a few times and can confidently lead research from discovery through to delivery.

You’ll ideally bring:

• Strong experience delivering User Research within Agile, multidisciplinary teams.
• A solid understanding of qualitative and quantitative research methods.
• Experience working in consultancy or client-facing environments.
• Confidence engaging with stakeholders, facilitating workshops and influencing decisions.
• The ability to take complex research findings and turn them into clear, practical recommendations.
• Experience with GDS, NHS Service Standards or public sector digital transformation would be a BIG bonus.

And what's in it for you?

• Salary up to £70,000
• Hybrid and flexible working
• Private medical insurance for you and your dependants
• Generous annual leave + bank holidays
• Learning, development and professional certifications
• Enhanced family-friendly policies, wellbeing support and a whole host of other benefits.

You’ll be joining an established global organisation with a growing UCD practice, plenty of opportunity to develop and the chance to work on projects that genuinely improve people's experiences.