User Researcher

In this pivotal role, you will illuminate product decisions through rigorous user insights and guide discovery, strategy, and design. As the sole User Researcher, you shape research direction across LiveScore Group and partner with Product and Design to uncover user needs. You’ll manage studies from problem framing to actionable recommendations, applying diverse methods and embracing new approaches. You’ll work with autonomy, influence product thinking, and leverage AI to enhance research quality and impact.

• Company Performance Bonus
• Flexible Working Agreements where applicable
• Private Healthcare Scheme + Employee Enhanced Assistance
• Enhanced Family Leave - up to 6 months full pay and 6 months half pay
• Subsidised Gym Membership
• Annual Travel Card Loan & Ride to Work Scheme

• Lead exploratory and generative research to identify user needs, behaviours, and opportunities
• Collaborate with Product, Design, and stakeholders to determine research focus and value
• Connect insights to product strategy and roadmap, informing opportunities
• Choose and apply appropriate research methods across generative and evaluative approaches
• Plan and deliver end-to-end research from problem definition to actionable recommendations
• Synthesize qualitative, quantitative, and behavioural data to produce meaningful insights
• Build strong stakeholder partnerships to embed research in discovery and decision-making
• Innovate research practice by introducing new methodologies and AI-enabled tools
• Advocate for the customer and challenge assumptions if evidence differs
• Communicate findings clearly to ensure insights are acted upon

• Broad experience with qualitative and quantitative methods (interviews, usability testing, diary studies, surveys)
• Ability to independently design, run, and analyse research with sound methodological judgement
• Translate ambiguous problems into clear research questions and plans
• Synthesize multi-method findings into actionable insights and recommendations
• Understand how research informs product decisions and roadmap shaping
• Strong stakeholder management, collaboration, and communication skills
• Proficiency with research tools such as UserTesting, survey platforms, and product analytics tools
• Curious and confident in applying AI to enhance research practices
• Proactive, self-motivated and comfortable operating with autonomy and ambiguity

• Stakeholder management
• Communication
• Collaboration
• UserTesting
• Survey platforms
• Product analytics tools