User Researcher

Location: Newcastle upon Tyne – Hybrid
Salary: Up to £55,000

We're looking for a User Researcher to join a close-knit UX and Design team, working across a range of clients and digital projects.

You'll play a key role in understanding user needs, turning research into actionable insights and helping teams create better digital products and services.

• Plan, recruit and conduct user research sessions, both remotely and face-to-face.
• Manage the research process from recruitment and planning through to analysis, reporting and playback.
• Work with Product Owners and Service Managers to develop effective research strategies.
• Turn research findings into clear, actionable insights that influence product and service direction.
• Create research stimulus and support prototyping and testing.
• Work closely with designers and developers to translate user insights into requirements.
• Work within Agile/Scrum teams, advocating for users throughout the delivery process.
• Collaborate with UX and Design colleagues to share knowledge and develop best practice.

• Previous experience as a User Researcher.
• Experience working with the Government Digital Service (GDS) or to GDS standards – essential.
• Experience working within an Agile/Scrum environment.
• Strong understanding of user-centred design and the confidence to advocate for users with stakeholders and delivery teams.
• Strong communication, research and stakeholder management skills.

A portfolio demonstrating experience across areas such as:

• User research
• User journeys
• Personas
• User testing
• Prototyping
• User interface design

• 25 days' annual leave
• Private medical insurance
• 3 additional days' leave for charitable work
• Work across multiple clients and industries
• Join an experienced UX and Design community with opportunities to learn and develop

Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance, requiring 5 years' continuous UK address history, typically including no periods of 30 consecutive days or more spent outside the UK.

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