User Researcher (Ref: 21819)

In this Nationally based role, you will lead user research to inform and validate HMCTS’s user experience design. You’ll join a multidisciplinary team within DTS to help redesign services around user needs and advance evidence-driven, user-centred outcomes. You’ll work on diverse user groups, from staff to judges, contributing actionable insights that shape digital and non-digital services. This role offers flexible working, strong training, and an opportunity to impact justice delivery at scale.

• flexible working options
• extensive training opportunities
• Civil Service pension scheme with employer contributions
• Annual leave and public holidays
• Season Ticket Advance
• access to Pluralsight and other development resources

• Plan and execute user research within a multidisciplinary team
• Select appropriate research methods and conduct studies
• Source participants and facilities for testing and research activities
• Test service aspects and present findings to gain consensus
• Develop insights that influence design decisions and product direction
• Communicate insights to project teams and stakeholders for action
• Maintain relationships across product teams and advocate for user-centred design
• Work in agile environments and guide teams on user-centred practices
• Be flexible with duties as reasonably required by management

• Experience conducting primary public-facing qualitative research
• Proficiency in selecting research methods to derive insights into user behaviour and needs
• Strong research and analytical skills to synthesize data into actionable recommendations
• Understanding of user-centred design principles and tools
• Experience building consensus with stakeholders using evidence

• Stakeholder relationship management
• Effective communication and influencing
• Collaborative team working
• Qualitative research methods
• User-centred design principles
• Stakeholder management in a product context