User support analyst

EDUCATION

• Education:
• Expérience:
• Bachelor's degree

WORK SETTING

• Manufacture

TASKS

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Office
• MS Windows
• SQL

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sound discrimination
• Combination of sitting, standing, walking

PERSONAL SUITABILITY

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

EXPERIENCE

• Experience an asset

EMPLOYMENT TERMS OPTIONS

• Day

HEALTH BENEFITS

• Dental plan
• Health care plan

FINANCIAL BENEFITS

• Registered Retirement Savings Plan (RRSP)
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 hours per week