IT & Software

User support technician

OMIKAN TECHNOLOGIES INC.

Delta · Metro Vancouver Regional District · Canada

  • * Education:
  • * Expérience:

EDUCATION

  • * College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

TASKS

  • * Respond to users experiencing difficulties with computer
  • * Consult user guides, technical manuals and other documents to research and implement solutions
  • * Provide advice and training to users in response to identified difficulties
  • * Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • * Participate in the redesign of applications and other software
  • * Supervise other technical support workers in this group
  • * Provide business systems, network and Internet support to users in response to identified difficulties
  • * Provide customer service

EXPERIENCE

  • * 1 year to less than 2 years

WORKPLACE INFORMATION

  • * Hybrid
  • * Durée de l'emploi: Permanent
  • * Langue de travail: Anglais
  • * Heures de travail: 35 hours per week
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Reference: WJ-291_11598445

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