User support technician

GADGETS MAKEOVER INC. is located at Calgary, AB. The company is actively seeking applicants for the role of User support technician. The applicant should be a self-motivated individual with excellent interpersonal skills. The selected candidate will be expected to join and start the work at the earliest. It will be a Permanent employment or Full time job. The assigned Day, Evening and Morning may include shift timings.

Employer Name : GADGETS MAKEOVER INC.
Position : User support technician
No. of vacancies : 1
Salary : $30.00 hourly / 30 hours per week
Employment type : Permanent employment, Full time
Location : Calgary, AB

• The candidate will be responsible for responding to users who are experiencing difficulties with computer.
• The candidate must consult user guides, technical manuals, and other documents to research and implement solutions.
• The candidate will be responsible for providing advice and training to users in response to identified problems.
• The candidate must collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate will be responsible for providing users with business system, network, and internet support in response to identified issues.
• The candidate must set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate will be responsible for performing web server backup and recovery operations.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a Bachelor’s degree.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.

Computer and technology knowledge

• The candidate must be knowledgeable about Device drivers, Networking software, Networking hardware, Networking security, Intranet, Internet, Servers,Desktop applications,Security software,Programming software, MS Office,MS Windows and Wireless networks.

Area of work experience

• The candidate must have experience in quality assurance or control.