User support technician

OVERVIEW

LANGUAGES

English

EDUCATION

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

EXPERIENCE

1 year to less than 2 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Relocation costs covered by employer
• Willing to relocate

RESPONSIBILITIES

TASKS

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research andimplement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in responseto identified difficulties
• Set up equipment for employee use, performing or ensuring proper installationof cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

SUPERVISION

• 1 to 2 people

CREDENTIALS

CERTIFICATES, LICENCES, AND COURSES

• Associate Computing Professional (ACP)
• Cisco certified network associate
• Microsoft certified professional (MCP)
• A+ Certification

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Android
• Security software
• .NET
• MS Windows

ADDITIONAL INFORMATION

SECURITY AND SAFETY

• Bondable
• Criminal record check

TRANSPORTATION/TRAVEL INFORMATION

• Travel expenses paid by employer

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods

PERSONAL SUITABILITY

• Accurate
• Client focus
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Time management
• Honesty

BENEFITS

FINANCIAL BENEFITS

• Gasoline paid

OTHER BENEFITS

• Free parking available