vCIO

The Virtual Chief Information Officer (vCIO) serves as a strategic technology advisor for our Managed Service Provider (MSP) clients. The vCIO works closely with client leadership teams to align IT strategies with business objectives, ensuring technology is a driver for growth, innovation, and operational excellence.

QUALIFICATIONS

• Proven experience in IT leadership, preferably as a CIO, IT Director, or senior technical consultant.

• Strong understanding of MSP business models and managed services delivery.

• Expertise in cloud services, cybersecurity, compliance frameworks, and infrastructure management.

• Excellent communication skills with the ability to translate technical concepts for business audiences.

• Strong vendor management and negotiation experience.

• Bachelor's degree in Computer Science, Information Systems, or related field (Master’s preferred).

KPIs (Key Performance Indicators)

• Client satisfaction and retention rates.

• Alignment of IT spend with business objectives.

• Reduction in client risk posture (e.g., compliance gaps closed).

• Technology roadmap milestones achieved.

• Upsell/cross-sell revenue tied to vCIO-led initiatives.

ROLE RESPONSIBILITIES

• Strategic Planning & Road-mapping

- Develop multi-year IT roadmaps tailored to client business needs.

- Lead Quarterly Business Reviews (QBRs) to evaluate progress and adapt strategies.

- Align technology initiatives with client goals, budgets, and timelines.

• Technology Leadership

- Provide CIO-level consulting services for clients without a dedicated CIO.

- Serve as a trusted advisor to executive teams on IT investments and priorities.

- Recommend emerging technologies to foster innovation and competitive advantage.

• IT Governance & Risk Management

- Oversee IT policies, compliance, and security frameworks (HIPAA, GDPR, SOC2, etc.).

- Conduct technology alignment assessments to identify risks and improvement areas.

- Develop disaster recovery and business continuity plans.

• Budgeting & Vendor Management

- Design and manage client IT budgets ensuring cost-effectiveness and ROI.

- Negotiate with vendors and service providers on behalf of clients.

- Monitor vendor performance to meet SLA and business expectations.

• Cybersecurity Oversight

- Advise on security posture improvements and recommend tools for protection.

- Review and oversee implementation of backup, recovery, and endpoint security strategies.

COMPENSATION & BENEFITS

• Competitive annual salary
• Quarterly Bonuses
• Flexible, unlimited PTO
• Medical/Dental/Vision/Life/Disability coverages available
• 401(k) with company matching
• Career Development and Coaching
• Fast paced & fun work environment!