VIP IT Support Specialist Bombardier

Support Bombardier VIP users with Microsoft, Adobe, Intune, MECM, and Apple expertise in Dorval, Quebec. Flexible and hybrid policies may apply.

This IT Support Specialist provides day-to-day technical support for VIP and Gold users at Bombardier. The role emphasizes real-time issue resolution, event support, hardware and software configuration, and customer service. You will analyze incidents, troubleshoot EUC issues, and collaborate with business support teams. The position requires eight to ten years of VIP or Gold technical support experience. Understanding ITIL and ServiceNow supports the work, alongside bilingual French and English communication skills. Bombardier lists Dorval, Quebec as the primary location for this regular, day-shift position.

Key Responsibilities:

• Resolve VIP and Gold user IT issues in real time
• Support Microsoft, Adobe, Intune, MECM, and Apple platforms
• Diagnose and repair end-user computing issues
• Install and configure required hardware and software
• Complete incidents and requests within agreed service levels

Requirements:

• Degree, diploma, or relevant Information Technology experience
• Eight to ten years of VIP technical support experience
• Understanding of ITIL and ServiceNow
• Experience supporting IT events
• Excellent French and English communication skills

Apply your VIP support, event technology, troubleshooting, and bilingual communication expertise as Bombardier’s Dorval IT Support Specialist.