VodafoneThree - Data Insight Specialist

In this role you will lead the end-to-end analysis of Vodafone Business customer sentiment and market intelligence to drive strategic recommendations. You will shape customer experience strategy by integrating data from multiple sources and influencing senior leadership. The position sits in the Business UK function, where you’ll champion data-driven decision making and embed insights into operations and strategy. You’ll work across cross-functional teams to deliver measurable improvements and dashboards that tell the story of CX performance.

• bonus scheme
• up to 28 days off plus bank holidays
• pension plan
• learning tools
• parential leave policies
• discounts and vouchers

• Analyze end-to-end customer journeys and sentiment across Vodafone Business touchpoints to identify pain points and transformation opportunities
• Combine trend analysis with insights to drive improvement in customer experience and reduce cost-to-serve at critical moments
• Integrate internal data with external market intelligence for a holistic CX view
• Develop and deliver strategic recommendations to senior leadership to shape priorities
• Drive adoption of insights across the organisation and embed into plans
• Lead design and continuous improvement of CX measurement frameworks and sentiment analysis
• Act as SME on customer insight, analytics, and market intelligence, mentoring others
• Partner with cross-functional teams to embed insights into operations and strategy
• Champion a data-driven culture and upskill colleagues in advanced analytics
• Represent the customer voice in forums to drive product/service/process improvements
• Oversee development of dashboards, reporting tools, and storytelling assets for CX KPIs
• Ensure data governance, integrity, and compliance in all insight activities

• Significant experience in customer insights, analytics, or performance management within a large organisation
• Expertise in advanced data analysis, customer sentiment measurement, and market intelligence
• Ability to integrate multiple data sources including market research and competitor analysis
• Advanced skills in Excel, Power BI, data visualization, and data storytelling
• Proven ability to influence senior stakeholders and drive strategic change
• Strong commercial acumen and understanding of telecoms trends
• Experience mentoring or coaching in analytics or insight roles (desirable)

• influencing senior stakeholders
• cross-functional collaboration
• strong communication and storytelling
• Excel
• Power BI
• data visualization