VodafoneThree - Network Performance & CX Authority

In this role you will shape the performance of our 2G/4G/5G access networks and elevate customer experience. You’ll collaborate with cross-functional teams and partners to ensure market-leading coverage and CX, using data to drive improvements. Your work spans planning, validation, and campaign support, with direct impact on NPS and churn. Join a mission to build the UK’s best network and deliver measurable benefits to customers and enterprises.

• great pay
• bonuses
• up to 28 days off plus bank holidays
• pension plan
• discounts and vouchers
• parential leave policies

• Design and optimise 2G/4G/5G radio networks and coverage planning (Atoll)
• Analyse network statistics, drive trial logs and KPIs across a multi-vendor environment
• Support network campaigns (Best Network, NNS) and strategic initiatives (MSVs, ECC, NTQ)
• Collaborate with vendors, deployment, business units and internal stakeholders; conduct field reviews and onsite tests
• Lead customer experience initiatives by validating and troubleshooting VIP/corporate complaints with technical testing
• Monitor Radio KPIs to improve CX, reduce churn, and inform network improvements
• Drive network capacity delivery and drive innovative radio design solutions

• Deep understanding of 2G/4G/5G technologies
• Proficiency with radio coverage planning tools (Atoll)
• Experience analysing drive trials, network statistics, traces and logs
• Multivendor environment experience and local optimisation techniques
• Strong stakeholder management and cross-functional collaboration
• Ownership mindset and customer-centric approach

• Stakeholder management
• Collaboration across teams
• Problem-solving
• 2G/4G/5G radio network design
• Radio coverage planning
• Atoll planning tool