Voice of Customer Platform Manager

Lead Medallia platform operations and customer feedback governance as CTC’s Associate Manager, supporting stakeholders across the organization. Strengthen adoption through analytical problem-solving and platform administration.

As business owner for CTC’s Voice of Customer platform and program, you will manage daily operations, stakeholder support, governance, and continuous improvement. The role partners with Dealers, Store Operations, Banner teams, Customer Research, Privacy, IT/Data teams, and external platform partners. Your work helps improve reporting, closed-loop feedback, data quality, and customer insight utilization.

Key Responsibilities:

• Manage Medallia access, accounts, provisioning, troubleshooting, and support
• Coordinate platform processes, documentation, guides, and training materials
• Govern stakeholder relationships, adoption, performance, and platform enhancements
• Support reporting, analytics, text analytics, and closed-loop feedback
• Monitor survey performance, platform health, adoption, and data quality

Requirements:

• University degree or equivalent related experience
• Three to five-plus years in customer insights, Voice of Customer, or related fields
• Hands-on Medallia or similar platform experience
• Strong analytical, problem-solving, and stakeholder management skills
• Experience with cross-functional initiatives and external vendors

Bring Medallia administration, stakeholder support, governance, and analytical skills to strengthen CTC’s customer feedback program.