Voice/Networking Engineer

Job Title

Voice/Networking Engineer

Location

Quedgeley Gloucester

Contract Type

Permanent

Salary

£35,772 - £47,046 per annum

Overview

Our client, Gloucestershire Police are seeking a Voice/Networking Engineer to join their team in Quedgeley. This role requires a candidate with substantial experience in both voice and networking technologies, with a particular emphasis on voice systems.

Key Responsibilities

• Perform routine configuration, installation, and reconfiguration of hardware and software as per organisational standards.
• Employ network management tools to investigate, diagnose, and resolve network issues, adhering to service level agreements.
• Conduct planning, installation, upgrades, and maintenance of local and wide area networks for data, voice, text, or image communication.
• Execute surveys to determine network connection requirements.
• Provide first-level support at a help desk, resolving the majority of inquiries and escalating when necessary.
• Carry out system backups and restore data using standard procedures and tools.
• Generate reports on network load and performance statistics using management system tools.
• Install or remove hardware/software following provided installation instructions, ensuring clear communication with affected users.
• Maintain accurate records of all hardware/software changes for configuration management.
• Address malfunctions by coordinating with experienced colleagues and external resources to maximise network asset utilisation.
• Participate in 24-hour on-call and out-of-hours rotas, typically one week in four.

Qualifications and Experience Required

• Essential: Experience with Cisco CUCM, UCCE, MS Teams, SIP, and voice networking.
• Broader networking expertise, including Solarwinds and LAN/WAN knowledge, is required.
• Desirable: Knowledge of Cisco LAN/WAN, firewalls (Cisco, Checkpoint, Palo Alto), Cisco ISE, MAB 802.1x, and Cisco Wi-Fi.

Working Pattern

Normal working hours will average 37 per week, with flexibility to accommodate service needs, including potential shift, night, weekend, and public holiday work.

Additional Information

• Vetting Level: The role requires Management Vetting (MV) as a minimum; Security Clearance (SC) is preferred.
• Due to the police vetting criteria you must have resided within the UK continuously for at least 5 years at the time of application.
• Mobility: The organisation may request relocation to different posts within Gloucestershire as business needs arise.
• Training and development: Ongoing training will be provided to maintain relevant skills and knowledge.

Employee Benefits

• Hybrid working options
• Pension contribution matching
• Employee discounts
• Wellbeing support
• Gym membership

Equal Opportunities

Adecco is a disability-confident employer.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.