Workday EDM Forward Deployed Engineer (HCM Consultant)

In this role you will act as an embedded EDM Workday configuration expert, driving adoption and deep integration in live client environments. You’ll bridge Kainos and customer teams, guiding go-live to high maturity usage and reduced churn. You will collaborate with Customer Success, Onboarding and Product to enable client teams and share reusable assets. The position focuses on solving configuration challenges and sustaining long-term value for enterprise Workday deployments. This is your chance to shape how clients realize the full potential of EDM within Workday at scale.

• Design, configure, and optimize EDM and Workday setups in live environments, collaborating with client IT, HR and operations.
• Identify and remediate configuration debt and performance constraints before escalation.
• Resolve complex blockers and provide context to accelerate resolution.
• Ensure continuity from implementation into the FDE engagement with Onboarding at go live.
• Enable client admins via knowledge transfer, guides, and templates to build internal capability.
• Provide regular technical health summaries to CSM and support risk-based account reviews.
• Guide customers through the three-stage maturity model, removing friction to progress.
• Define account-specific milestones with the CSM using adoption metrics and usage data.
• Feedback product insights on constraints and use cases to the Product team.
• Document account-level technical history and share reusable assets with other FDEs.

• HCM Workday certification with hands-on deployment and live environment configuration experience.
• Proven ability to work inside enterprise customer environments and build trusted relationships with IT and HR.
• Experience in managing complex stakeholder environments.
• Ability to resolve complex integration and configuration challenges independently with pragmatic, well-documented solutions.
• Strong communication skills to translate technical detail for non-technical stakeholders.
• Ability to manage concurrent work across multiple accounts with prioritisation.
• Awareness of how technical adoption drives customer retention and platform value.
• Collaborative mindset and commitment to knowledge sharing and team capability development.

• strong communication
• stakeholder management
• team collaboration
• Workday EDM configuration
• integration and configuration challenges
• documentation and knowledge transfer