Workday Financials Consultant (R2R) - Post Deployment

In this role you will support customers post-deployment of Workday Financials, configuring, troubleshooting and optimising the solution to ensure ongoing value. You will work hands-on in a fast-paced, client-facing environment, partnering with a global team to drive improvements and share knowledge. You’ll mentor junior colleagues and contribute to continuous improvement, shaping how clients derive value from Workday. This opportunity puts you at the center of cross-functional collaboration, process optimisation and delivery excellence.

• Efficiently manage and prioritise incoming Workday tickets to ensure timely resolution and high client satisfaction
• Perform accurate triage of support cases, assessing case type, impact, urgency, and priority
• Ensure compliance with SLAs, particularly around Target Response and Fix Times
• Collaborate with the Functional Manager to review ticket volumes and drive process improvements and best practices
• Participate in client meetings to provide insight, suggest improvements, and deliver enhancements
• Mentor junior consultants and actively promote a culture of knowledge sharing, accelerating team capability development
• Identify opportunities for improving internal tools, templates, and support delivery processes

• Deep understanding of Workday Record to Report (Financial Accounting/Budgets/Business Assets)
• Excellent customer focus and ability to build relationships with clients
• Excellent communicator with impact and credibility
• Strong commercial awareness and understanding of project/business dynamics
• Broad business and technology experience and awareness of industry trends
• Ability to work to tight deadlines and make decisions under pressure
• Ability to network with external contacts
• Excellent consulting skills, including leading large workshops with multiple stakeholders
• Experience supporting sales activities and providing input to work estimates
• Understanding of risk management and ability to manage risk within capability
• Ability to balance development needs and personal preferences in resource planning
• Willingness to travel to customer sites (region-specific)
• Nice to have: professional qualifications in capability
• Experience in developing teams and mentoring

• Customer focus
• Communication
• Commercial awareness
• Workday Record to Report
• Workday Financials
• Ticket management and SLA adherence