Workday Payroll Consultant - AMS (Application Managed Services)

In this role you provide post-go-live Workday Payroll AMS support across multiple client engagements, ensuring payroll processes run smoothly and in line with Workday best practices. You will work closely with clients and internal teams to resolve issues, implement enhancements, and optimise payroll operations. You drive customer service quality, incident management, and knowledge sharing to sustain value from Workday investments. This is a hands-on,scale-focused role with a clear impact on payroll stability and client satisfaction.

• Remote work
• Learning opportunities
• Global operations with opportunities across regions
• Volunteer/community outreach programs
• Affinity groups
• Entrepreneurial environment

• Provide post-production Workday Payroll support across multiple client engagements
• Handle day-to-day AMS activities: incidents, service requests, enhancements, and problem resolution
• Gather business requirements and design effective Workday Payroll solutions
• Analyze, troubleshoot, and resolve payroll-related functional issues
• Configure payroll functionality, earnings, deductions, calculations, and related processes
• Support payroll processing, testing, and validation
• Assess impacts of Workday releases, test changes, and suggest improvements
• Track issues, risks, and service requests with status updates and escalation as needed
• Perform root cause analysis and implement long-term solutions for recurring issues
• Support data loads, data validation, and configuration migrations between tenants
• Collaborate with HCM, Benefits, Absence, Time Tracking, Reporting, and Integrations teams
• Build strong client relationships and deliver high-quality customer service
• Identify opportunities for process improvement and service optimisation
• Contribute to knowledge sharing, assets, and best practices
• Engage in training and professional development to expand Workday expertise

• Bachelor's degree or equivalent experience
• 2+ years of Workday Payroll experience in implementation, support, or AMS environments
• Active Workday Payroll Certification preferred
• Experience supporting payroll processes, operations, earnings and deductions, calculations, and compliance
• Experience gathering business requirements, testing solutions, and supporting users
• Understanding of Workday configuration, security, and tenant management
• Experience troubleshooting payroll issues and performing root cause analysis
• Strong analytical, problem-solving, and organisational skills
• Strong communication and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced managed services environment
• Ability to work independently while collaborating across teams
• Eligible for UK SC Clearance (UK resident last five years and legally entitled to work in the UK)

• Strong communication
• Stakeholder management
• Problem-solving
• Workday Payroll
• Payroll configurations (earnings, deductions, calculations)
• Workday release testing