Accounting & Finance

Workforce Analytics & Scheduling Analyst — Flexible Work

Brokerlink Inc.

Calgary · Ab · Canada

BrokerLink Inc. is seeking a Workforce Planning / WFM professional in Calgary to manage intraday to monthly scheduling, ensuring SLAs and service levels are met. You’ll monitor calls, adjust schedules, and produce real-time performance reports to guide staffing decisions.

The role requires a university degree or college diploma with 2–4 years in workforce planning, plus strong Excel and WFM tool proficiency (Nice-WFM, Aspect e-WFM, Verint). Excellent communication and teamwork are essential.

#J-18808-Ljbffr

Reference: WJ-291_10905809

Apply now

Continue on the employer's official application - the same link they use for every candidate.

More jobs

This role is listed on GigBlows for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.