Workplace Technology Specialist

In this role you enable a fast-paced, cloud-first Bristol team by delivering frontline IT support across macOS, Windows, AV systems, and cloud tools. You’ll collaborate with infrastructure and service desk teams to resolve issues, streamline workflows, and sustain a productive tech experience. Your work supports a growing payments organisation that values autonomy and customer-centric service. Expect hands-on problem solving, knowledge sharing, and a clear impact on day-to-day operations.

• Provide in-person and remote technical support across multiple office locations
• Troubleshoot and resolve hardware, software, and OS issues on macOS and Windows
• Support audio/visual conferencing, network connectivity, and cloud tooling
• Manage and resolve support tickets within SLAs while maintaining customer satisfaction
• Document workflows, procedures, and knowledge base articles to empower users

• Background in first and second-line IT support in a fast-paced environment
• Strong analytical and problem-solving with a customer-first approach
• Hands-on experience supporting Google Workspace, Office 365, and endpoint management
• Ability to configure, maintain, and troubleshoot macOS and Windows environments
• Familiarity with ITIL frameworks or scripting languages (PowerShell or Bash) is beneficial but not essential

• customer-first
• curious
• relentless
• macOS troubleshooting
• Windows troubleshooting
• Google Workspace