Yardi Client Software Support Manager

Support Yardi clients through software troubleshooting and implementation guidance as an Associate Technical Account Manager on the Residential Client Services team.

This Associate Technical Account Manager role combines customer service with technical support across Yardi’s diverse product suite. You will help clients configure and deploy products, adopt best practices, and resolve application issues. Strong communication, interpersonal skills, and client-centered focus are central to the work.

Key Responsibilities:

• Support clients by phone and email across Yardi products
• Provide software implementation guidance to assigned clients
• Explain product features clearly during client interactions
• Resolve common application issues through troubleshooting
• Build strong relationships with Yardi clients

Requirements:

• Experience serving customers in technical support, sales, or retail
• Strong written and oral communication abilities
• Good interpersonal and client service skills
• Ability to prioritize multiple tasks and meet deadlines
• Cooperative, team-oriented working style

Bring customer service, troubleshooting, and implementation guidance skills to help Yardi clients use software solutions successfully.